Shipping policy

Shipping Policy for Australian Orders

At House of Rocco, we’re committed to providing a smooth and efficient shopping experience for our Australian customers. Below is our shipping policy to help guide you through our process:

1. Shipping Locations We currently offer shipping across all of Australia, including metropolitan areas, regional locations, and remote areas.

2. Processing Time

  • Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) from the time of purchase.
  • Orders placed on weekends or public holidays will be processed the following business day.

3. Shipping Methods We use trusted carriers such as Australia Post and third-party delivery services to ensure your items arrive safely and on time. You can choose from the following shipping methods during checkout:

  • Standard Shipping: 3-7 business days (depending on location)
  • Express Shipping: 1-3 business days (depending on location)

4. Shipping Costs

  • Standard Shipping: A flat rate of $10 for all orders under [Insert Amount]. Orders over [Insert Amount] will be eligible for free standard shipping.
  • Express Shipping: $19 based on location and order size. Express shipping rates will be calculated at checkout.

5. Delivery Times

  • Estimated delivery times are provided by our carriers and are based on their service standards.
  • Delivery times may vary depending on factors such as your location, order volume, and weather conditions. We aim to deliver as quickly as possible, but please be aware that delays may occasionally occur.

6. Order Tracking Once your order has been dispatched, we will send you a tracking number via email. You can use this number to track your order’s progress online with the carrier.

7. Lost or Damaged Items If your order is lost or arrives damaged, please contact us at hello@houseofrocco.com.au within 7 days of receiving your order. We will work with you to resolve the issue, including issuing a replacement or a refund if necessary.

8. Address Accuracy Please double-check the shipping address you provide during checkout. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

9. Shipping Restrictions Currently, we only ship within Australia. We do not offer international shipping at this time.

10. Contact Us If you have any questions regarding our shipping policy or need assistance with your order, don’t hesitate to get in touch with us at hello@houseofrocco.com.au.

Thank you for shopping with House of Rocco